Visitor
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1 Message
How do i get help for xfinity mobile fixing billing issues? I am told nothing can be done
I need some help. I recently got swindled by xfinity support system to get a mobile line with xfinity. I was told my bill will be $30 for one line and the other line will be free. While i was getting the mobile services, i moved to a new address. Then i had to move back within a month. this caused some issues on the backend which shows the mobile team that my account has switched to a new account. I have spoken to several representatives. They all seem to not be able to resolve this issue. it's baffling that the two services are not talking to each other. I was basically left in a limbo and was told i have to now pay $65 for internet and $60 for mobile instead of $30. I was told nothing can be done. Can someone help me how to escalate this issue?
XfinityAngie
Official Employee
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2.3K Messages
2 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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