Thank you for reaching out to our team. There are a couple of options available to request an adjustment for the time without service. You can request that from your Xfinity app or at the Xfinity.com/myaccount site.
Anon1171022 - I’d be upset too — losing service is incredibly stressful, especially when you’re working from home and relying on everything to stay connected. Have you had a chance to check the Xfinity app for your account status? It can sometimes show an estimated restoration time and nearby Xfinity WiFi hotspots you might be able to connect to in the meantime.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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116.7K Messages
28 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.6K Messages
28 days ago
Thank you for reaching out to our team. There are a couple of options available to request an adjustment for the time without service. You can request that from your Xfinity app or at the Xfinity.com/myaccount site.
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Anon1171022
Regular Visitor
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2 Messages
28 days ago
Service in and out all day. Very upset couldn't work at home
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