How Do I File a Complaint??

How do I file a complaint for failure to resolve an ongoing billing issue? I have been to my local Xfinity store every month this year about a problem that began in October 2025 (I am being double charged for a video doorbell). Multiple tickets have been opened and closed with no explanation, and the charge continues to show as a late payment on my account. This customer service experience has been one of the worst I have ever had.

Responses

Oldest First

Selected Oldest First

XfinityEricB

Official Employee

•

3.2K Messages

1 hour ago

user_7pm034 Thanks for reaching out to us here on Forums about an ongoing issue with a double charge. Sorry to hear your previous attempts to get this fixed haven't been able to get it resolved for you at this point, but we are the perfect team to get this resolved once and for all for you!

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

1

0

U

user_7pm034

Visitor

•

2 Messages

Thank you for the quick response. I have sent a direct message.

Like

Reply

45 minutes ago

0

Billing

user_7pm034

How Do I File a Complaint??

XfinityEricB

user_7pm034

New to the Community?