shafp's profile

Regular Visitor

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6 Messages

Sunday, December 3rd, 2023 11:07 PM

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How do I downgrade my plan

I want to move to a lower tv plan. I can’t find how to do that. 

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Selected Oldest First

Regular Visitor

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6 Messages

3 years ago

If someone could assist me, I can’t find an answer on how to change to a cheaper  tv plan level. I also want to cancel my Netflix account as billed through Comcast. Thank you. 

Official Employee

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2K Messages

Hey there, @shafp! We would be happy to explore all options with you on making changes to your TV services. Please send us a DM so we can dive into the account together. 

 

Will you please send our team a direct message with your full name and full address?
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• Type your message in the text area near the bottom of the window
• Press Enter to send it

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