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BA0701
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Tuesday, September 26th, 2023 7:44 PM

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How do I contact Customer Retention?

I need to speak with someone in Customer Retention, before the front line support causes irreparable damage to a 23 year relationship between myself and Comcast. Can someone, please, tell me how I can contact them? Thank you in advance!

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2 years ago

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XfinityAlyssaA

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2.5K Messages

3 years ago

Good afternoon @BA0701, and thank you for reaching out on our Community Forums. Our Digital Care Team is here and happy to help with any questions or concerns you may have. If you'd like to connect with an agent over the phone, you can do so by contacting 1-800-XFINITY. If there is anything we can assist you with here, please let us know. 

 

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BA0701

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2 years ago

So, I received an email from Tiffany M., Executive Customer Relations, on 10/3/23, asking me to reply the email with my cell number, so that she could discuss with me my recent troubles, stating she had attempted to call me, though my phone never rang (I sit beside it 24hrs a day). I replied to her email, providing her all of the information she requested, and did not hear back. So, I then left her a voicemail the next day, and again I did not hear back. I have replied to her email several times, and have left approximately 5 voicemails over the past 7 days, and still have not heard anything back from her.

Can someone else from the Executive Customer Relations department please get in touch with me, please?

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XfinityAlfonso

Official Employee

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2.5K Messages

Hey @BA0701 so sorry to hear about those communication frustrations. Are there  preferred days/times for our team to get ahold of you? Please DM us and we'll help out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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XfinityDilary

Official Employee

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3.2K Messages

Thanks for allowing us to help with your billing concerns, @BA0701. I'm glad we were able to find a good resolution. If you need anything else, don't hesitate to create a new public post. Have a great rest of your week. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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