How do I contact Customer Retention?

So, you are sending me back to the front line support, who has caused the issues to begin with, without providing me an option for speaking with Customer Retention? I just want to make sure I am understanding fully, what you are saying. Thank you for your help!

@BA0701 We have no direct number for a retention team that we can provide you but my team can handle retention issues and we can help through here. Just send us a direct message with a summary of your issue and we'll be happy to help. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Well, the man I spoke to yesterday, stated he was unable to fix the problem and said he was going to transfer me to the "Customer Retention Team", so he had a number. He then said he was unable to transfer the call at that time. Are you a higher level of support than the folks I would speak to when I call the number you gave, the front line support, or are you the same? I am not going to go through a repeat of yesterday, be it on the phone, or through private messages.

I have spoken to two separate service providers regarding my location, and they both provide service here, but before I make the switch, because if I do I will not be back, I am hoping to try and salvage a now damaged 22 year relationship. Oddly enough, it seems I care more about salvaging it, than Comcast does.

We can assist with almost any issue as we're a corporate-level care team. When you're ready to continue we're a direct message away.

@BA0701 Sorry we weren't able to find an offer to match your needs but if you change your mind we'll be here to help. Have a great day!

Hey @BA0701 so sorry to hear about those communication frustrations. Are there  preferred days/times for our team to get ahold of you? Please DM us and we'll help out. 

Thanks for allowing us to help with your billing concerns, @BA0701. I'm glad we were able to find a good resolution. If you need anything else, don't hesitate to create a new public post. Have a great rest of your week.