Visitor
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1 Message
How do I cancel xFI complete
This new charge just showed up on my bill. I do not use this service (I have my own wifi router.) How do I cancel it?
Visitor
•
1 Message
This new charge just showed up on my bill. I do not use this service (I have my own wifi router.) How do I cancel it?
XfinityJustinC
Official Employee
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1.6K Messages
2 hours ago
Hello, @user_htlbai thank you for taking time to reach out over Xfinity Forums. I'd be reaching out as well if I saw a charge that shouldn't be on my statement as well. You're correct, that if you're using your own modem there shouldn't be a charge for xFi complete as that include the modem lease charge with unlimited data and advanced security.
- Did you ever receive a Xfinity modem?
- If you had a modem, and it was returned was that returned to a Xfinity Store or shipped back via UPS?
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