Visitor
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1 Message
How do I cancel service?
The toll free number hangs up on me and the "Schedule A Callback" page never resolves to anything.
Visitor
•
1 Message
The toll free number hangs up on me and the "Schedule A Callback" page never resolves to anything.
XfinityBillie
Official Employee
•
4.5K Messages
2 hours ago
@cr97007 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are looking to cancel your Xfinity services. Our team is able to help you with this request though. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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