How do I access my bills from last address after relocation

I just relocated and now I am not able to find the bills from my last address. I need bills from July to Dec of last year to submit claims but I cannot find it in the online portal.

Can someone please help?

Responses

CCGina

Official Employee

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800 Messages

2 years ago

Hi @user_8aad46, congratulations on the move!

We'll be glad to make sure you get access to your previous bills! Just to make sure, are the old and new accounts linked by any chance? That would allow toggling back and forth :)

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U

Both accounts are linked with the same user id. When I relocated and raised the request, I wasn't aware that my old account will be closed and a new account gets created. Now although I have the old account number linked with this same user id, but I cannot access it to get the bills. I tried using:

Account switch option from the menu, but it simply takes me back to the same new account
Account and Identities doesn't show my old account.

Any other way to access the same and get the bills?

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CCGina

Official Employee

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800 Messages

Ah, thanks for clarifying! And yep; a new address means a new account number and billing account, I'm sorry it wasn't explained better at the time!

It sounds like this situation may require us to take a look to get those old bills for you. Please use the following instructions to send a direct message :)

Please send us a direct message, using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon:

or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_d2ce1a

Visitor

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12 Messages

2 years ago

I'm having the same issue as well after moving this month. Please let us know if you have found a solution because the billing department was not able to help when I called.

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user_8aad46

Visitor

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3 Messages

@user_d2ce1a Nothing worked. I spent almost an hour with the support and they kept giving me different links to try on, but of no use. I ended up taking screenshots of Xfinity billing emails and used those in claim process.
If you are just looking for the last month bill from previous address, you could Chat with Xfinity Assistant => Select Billing and Payments => If it shows your old address then confirm and select review my monthly bill. It will show your old account as closed but you can get bills for Dec month I believe.

2 years ago

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Billing

user_8aad46

How do I access my bills from last address after relocation

CCGina

user_8aad46

CCGina

user_d2ce1a

user_8aad46

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