Hello and thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I certainly understand how alarming it may be to notice a sudden increase in your monthly bill. When a promotion is set to expire, we do send notices on bills before the expiration. My team would love to take a further look into this on our end. To best assist you, please send us a private Direct Message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello and thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I certainly understand how alarming it may be to notice a sudden increase in your monthly bill. When a promotion is set to expire, we do send notices on bills before the expiration. My team would love to take a further look into this on our end. To best assist you, please send us a private Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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