How can I talk to a real person?

I have a payment set up for 12/23/24 for Over $400, but I need to cancel that payment because I already made a payment of $223 on 12/21/24

Responses

XfinityAlyssaA

Official Employee

•

2K Messages

6 months ago

Good morning @user_99dhet, and thank you for reaching out on our Community Forums with your payment question.

To cancel an Xfinity payment, you can:

Log in to your Xfinity account
Go to the Billing page
Scroll down to Upcoming Payments
Click the payment you want to cancel
Select Edit payment from the pop-up
Choose Cancel Payment
Make your changes and confirm them

Instructions on how to manage your payments can also be found on our website here https://www.xfinity.com/support/articles/pay-comcast-bill-online.

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