1 Message
How can I talk to a PERSON about my bill
Y’all made changes to my service that I didn’t authorize and caused my bill to increase. Now I can’t get anyone other than that stupid IVR to tell me about text messages and in app help. I want to talk to a real person and get real help.
XfinityXanadu
Official Employee
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300 Messages
2 months ago
Good morning! That is what we are here for! I can help look into any of your charges. Before going into your account details together, when you reviewed your last 2 statements, was there any note that any promotion was coming to an end or any one-time charges that applied to the account? On every statement, the last day a promotion on the account is effective until is outlined in a green message near the promotional rate. All changes to a rate are notified in both the original approval or agreement and on the monthly statement before they happen.
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