2 Messages
How can I sue Xfinity?
I’ve spent 12 hours on phone calls with xfinity agents, every single one of them telling me I was right and I was being billed incorrectly, that I didn’t have the service. Xifnity owes me money but all of the sudden I receive a calm from a debt collector that now I owe xfinity mobile. I’ve never been so frustrated!
XfinityRyanE
Official Employee
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1.1K Messages
1 year ago
Hello @user_l4siwh, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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XfinityRyanE
Official Employee
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1.1K Messages
1 year ago
@user_l4siwh My apologies for any confusion there! I was under the impression you spoke with the mobile team prior to the collections notice. After you received the collections notice and spoke with our mobile team, did they advise on the next steps that need to be taken to help get this resolved, or did they fill out any type of ticket to help investigate this?
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BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
For reference: https://www.xfinity.com/corporate/customers/policies/subscriberagreement#bindingarbitration. Comcast takes the position that you agreed to these terms when you became a customer, even if you were not presented with them and did not know they existed.
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user_97c33a
1 Message
10 months ago
Im going though the same thing. 6 months in. I’m done
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