Visitor
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1 Message
How can I resolve refund issue and get my money?
I cancelled my Xfinity internet subscription in March of 2025. Since then, I received a notification by text message and email from XFinity about my refund of $67.66, but never received the money. I contacted them multiple times via website, application, and phone calls. Every time I was promised to get money via credit card, via check, direct deposit to my bank account. Still no money, no any communication. Finally, i used online Refund Request , and still nothing. I can see, unfortunately that I am not alone in this issue. Anyone has a positive experience in the resolution? I was always satisfied with the service I received from Comcast and now I am very disappointed with them.
XfinityJamesC
Official Employee
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2.4K Messages
1 month ago
Greetings, @user_by29zw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues tracking down this refund, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityChelseaB
Official Employee
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1.9K Messages
1 month ago
Hello @user_by29zw, I'm so happy we were able to get you taken care of and your account concerns . If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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