Visitor
•
1 Message
How can I reduce my bill?
I'm a long time customer and I have my own modem and my rate just increased by $24. How can I reduce my bill back to a reasonable amount? I don't want to leave Xfinity, but Quantum Fiber offers the same speed for a lot less. Can someone please contact me so I get get my bill reduced?
XfinitySara
Official Employee
•
1.8K Messages
3 days ago
Hey there, @user_qd3k9e! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.
0
0