How can I reach a LIVE AGENT?

First the spinning wheel says this is taking a bit longer than expected, but we're on it.  Then it says Error, go back to your account.  I have been getting the same message since Monday.  I can get into y acount, but cannnot pay.

Got it, thanks for clarifying that @user_0bv7os, are you logging in with the Primary or Manager Xfinity ID? Can you share any troubleshooting you've tried (like using a different web browser)?

I go in with my regular computer browser (Chrome).  I also went into xfinity.com.  I also went on my TV and through an email sent to be by Xfinity.  I have no problem getting to my account page in any of these formats.  But when I try to pay, I just get the error message.  I do not have a smart phone, so those options are not available to me.  I just want to pay my bill.  

@user_0bv7os, I appreciate you providing those additional details, and I'd like to take a further look. Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here:

How to: Direct messaging within the forum | Xfinity Community Forum