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user_boxlyr
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Tuesday, January 7th, 2025

How can I reach a Human Agent?

I have tried in vain to Reach a human agent through this forum or via xfinity assistant.

I found instructions by official Comcast employees on how to send direct messaging, but the links to Direct Messaging don't exist.

On the forums.xfinity.com homepage, the customer service button does nothing.

I know I'm not the first to ask this, but how can I reach a human agent?

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Updated 

13 days ago

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XfinityRichard

Official Employee

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2.3K Messages

8 months ago

Thank you, @user_boxlyr I'm very sorry for the trouble you are experiencing trying to get assistance. You came to the right place for assistance. Please send me a DM with your concerns, full first and last name along with your full service address, so I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_yle7ei

Visitor

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4 Messages

I need to talk to live agent about my credit card used for auto billinh

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5 months ago

0

user_yle7ei

Visitor

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4 Messages

How do I talk to a human

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5 months ago

XfinityAirelle

Official Employee

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2.8K Messages

 

user_yle7ei Hi there! Can you tell us more about the issue you are having with your credit card and autopay? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_yle7ei

Visitor

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4 Messages

I keep going around in circles trying to talk to a human. I need to talk to a human please contact me at [Edited: "Personal Information"]

(edited)

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5 months ago

0

XfinityAirelle

Official Employee

 • 

2.8K Messages

@user_yle7ei 

Here in digital care, we like to keep all of our communications through this platform. This is not only for our security but also for record keeping purposes for the customer and company. Our awesome team can help you right here in the forum, but if you prefer to speak over the phone, you can call customer care at 1-800-266-2278.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_mvv8zt

1 Message

5 months ago

I totally agree how do you get a live body? Your automated system has a hearing problem

1

XfinityAbby

Official Employee

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440 Messages

There are many ways to reach us here at Xfinity. You can create a public post on our Community Forum page, and if needed, we will invite you into a direct message to assist. Another way would be to call 1-800-Xfinity (1-800-934-6489). You can also reach out via our chat option with the Xfinity assistant. Does that clarify your question? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_097jbu

Visitor

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1 Message

4 months ago

I need a credit for an on demand rental. I use the system. The charge is on my bill but no rentals show when I ask for the credit.

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XfinityThomasB

Official Employee

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2.3K Messages

user_097jbu

Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_ec65cs

Visitor

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1 Message

I want to speak to a representative.  Can I reach someone?

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3 months ago

0

XfinityThomasB

Official Employee

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2.3K Messages

user_ec65cs  We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

3 months ago

0

user_q8z7uc

Visitor

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1 Message

3 months ago

I cancelled my service on June 4 yet you just debited me for the full amount of my service. I need to talk to someone - a live agent - which seems about as elusive on your website as a way to cancel. I need to speak to a LIVE PERSON.

1

XfinityWilliam

Official Employee

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1.4K Messages

 

user_q8z7uc Hey there. We can take a look at your account to make sure it is cancelled, and you are refunded any amount owed. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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3 months ago

0

user_71262w

Visitor

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1 Message

2 months ago

I called on 6-27-2025 and spoke to a n agent and asked to please cancel Netflix and they said they would take care of that but it hasn't been canceled so please stop billing me for it !

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XfinityEmilyB

Official Employee

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2.3K Messages

 

user_71262w Welcome to our community forum and thank you for reaching out so we can make sure your Netflix subscription is cancelled. When you cancel a third-party subscription service, you will still have access to the content until the end of your billing cycle. I'd like to check the details on my side to make sure you're good to go. 
 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_tzm04d

Visitor

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1 Message

2 months ago

I want to speak to an agent - why is that so hard?

1

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XfinityEva

Official Employee

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1.9K Messages

Hi there! We are real people here, what's going on? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

user_g0dhv3

Visitor

 • 

1 Message

2 months ago

It's impossible to contact a live agent. Your service is lousy, and for all of the money that we spend on your services, you are terrible; you treat your customers horribly because you know you can get away with it because there is no other real competition with your cable company. Shame on you.

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XfinityJon

Official Employee

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453 Messages

Good afternoon user_g0dhv3. We are here to help. Did you need some assistance with something? Please let me know if you do. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_swpk96

Visitor

 • 

1 Message

I need to cancel some of my Xfinity services.  The assistant wasn't of any use.  Went around in circles.  Want to cancel our TV and Phone packages.

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1 month ago

0

XfinityMatthew

Official Employee

 • 

731 Messages

Hello user_swpk96 we can certainly assist you with your package changes. To get started on your request please send us a direct message with your full name, account holder's name if different, and the service address. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_4drylx

Visitor

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2 Messages

Please connect me with agent 

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1 month ago

0

user_4drylx

Visitor

 • 

2 Messages

1 month ago

I need an agent to help with email 

5

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XfinityEva

Official Employee

 • 

1.9K Messages

Thanks for reaching out, what concerns are you having with email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_yle7ei

Visitor

 • 

4 Messages

When going they thr menu select I want to cancel my account. A real human will materialize.

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13 days ago

0

user_wp9ps7

Visitor

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4 Messages

13 days ago

I would like to talk to a live agent 

1

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XfinityBenjaminM

Official Employee

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2.4K Messages

 

user_wp9ps7 Hello! Thank you for reaching out to us here on our Community Forum. Can you please elaborate on what you need our help with? Also, if you can only reply to us here, that would be great. It is not necessary to create multiple posts. We will stick with you until we resolve the issues you need help with.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

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