How can I reach a Human Agent?

I have tried in vain to Reach a human agent through this forum or via xfinity assistant.

I found instructions by official Comcast employees on how to send direct messaging, but the links to Direct Messaging don't exist.

On the forums.xfinity.com homepage, the customer service button does nothing.

I know I'm not the first to ask this, but how can I reach a human agent?

Responses

XfinityRichard

Official Employee

•

1.6K Messages

28 days ago

Thank you, @user_boxlyr I'm very sorry for the trouble you are experiencing trying to get assistance. You came to the right place for assistance. Please send me a DM with your concerns, full first and last name along with your full service address, so I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_boxlyr

How can I reach a Human Agent?

Was this helpful?

XfinityRichard

New to the Community?