Skip to main content

    Support

    Offers

U
user_boxlyr
1st Topic

1 Message

Tuesday, January 7th, 2025 7:51 PM

How can I reach a Human Agent?

I have tried in vain to Reach a human agent through this forum or via xfinity assistant.

I found instructions by official Comcast employees on how to send direct messaging, but the links to Direct Messaging don't exist.

On the forums.xfinity.com homepage, the customer service button does nothing.

I know I'm not the first to ask this, but how can I reach a human agent?

Question

 • 

Updated 

3 days ago

96

2

0

XfinityRichard

Official Employee

 • 

1.8K Messages

3 months ago

Thank you, @user_boxlyr I'm very sorry for the trouble you are experiencing trying to get assistance. You came to the right place for assistance. Please send me a DM with your concerns, full first and last name along with your full service address, so I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

5

0

user_yle7ei

3 Messages

I need to talk to live agent about my credit card used for auto billinh

Like

Reply

10 days ago

0

user_yle7ei

3 Messages

How do I talk to a human

Like

Reply

10 days ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_yle7ei Hi there! Can you tell us more about the issue you are having with your credit card and autopay? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

user_yle7ei

3 Messages

I keep going around in circles trying to talk to a human. I need to talk to a human please contact me at [Edited: "Personal Information"]

(edited)

Like

Reply

10 days ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

@user_yle7ei 

Here in digital care, we like to keep all of our communications through this platform. This is not only for our security but also for record keeping purposes for the customer and company. Our awesome team can help you right here in the forum, but if you prefer to speak over the phone, you can call customer care at 1-800-266-2278.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

user_mvv8zt

1 Message

3 days ago

I totally agree how do you get a live body? Your automated system has a hearing problem

1

0

XfinityAbby

Official Employee

 • 

44 Messages

There are many ways to reach us here at Xfinity. You can create a public post on our Community Forum page, and if needed, we will invite you into a direct message to assist. Another way would be to call 1-800-Xfinity (1-800-934-6489). You can also reach out via our chat option with the Xfinity assistant. Does that clarify your question? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here