Visitor
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1 Message
How can I get Xfinity to properly adjust my bill?
I have been an Xfinity member for a year and a half and have always received the ~$10 discount for paperless billing and autopay etc. Several months ago, when I moved addresses, this discount was accidentally removed. I have contacted Xfinity Support around 7 times between phone and text asking them to correct it: the outcome is always that they correct that month's bill (if even that) and then the next month is right back to the higher price again. What can I do? I don't want to have to call repeatedly every month just to ensure I'm being billed the correct amount rather than the higher, undiscounted amount.
EG
Expert
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122K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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2.4K Messages
18 minutes ago
Hey there, @user_8sfz27! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the discount no longer applying on to your account, it certainly is not what we want for our customers. The $10 automatic payment and paperless billing discount was updated that the payment had to be with drawn using your direct bank account information to apply the $10 discount. Is your payment method correct? You can find all the details regarding the discount here. Please let us know.
(edited)
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