How can I get in contact with a good xfinity customer service agent that can help with my account and multiple issues

@user_nkowvs We can help you here on the forum. 

i always get over charged on my monthly invoice. my bill is $35 yet every month it is $170, $165, $180. Get messages about exceeding data usage when i am away from home for weeks at a time. You force everything to be managed on the app but my app has not worked in years. My service does not even work correctly when i am actually at home. I have auto pay enabled and keep $35 in that account yet you will attempt to always take more then is due and hit me with extra returned check fees. I'll call or chat to seek resolution to issues and get told you have problem on back end and it will be fixed in 48 hours (the classic go away) xfinity line and nothing ever gets fixed. sometimes i'll get credit issued but then you take it away after you give it so the balance never goes away. I get terrible agents who like to dump me back in the queue and transfer me to various random departments to pawn me off on other people. [Edited: "Inflammatory"] I've had enough of this [Edited: Language]and told the last agent to cancel my service to which I was instantly hung up on. Every weekend i have to spend hours at a time calling in vein to seek support, one time i called at 6am and by the time i hung up the phone it was 4pm because of musical agents and games. I need to go file some complaints with the consumer protection agency and fcc. I like your customer promise policy and all the lies. My bill on the 6th was $10 and i paid it bill was $0, not payment allowed for early payment option so bill was 100% satisfied. I see an autopay just tried to hit however my bank has no records of this "attempt" yet you want to add a new $25 etf check return fee. my bill of $35 shows $45 and with the extra fee you just tried to hit me with has my bill sitting at $70 when it was just at $0 and i am on a $35 a month plan. I suffer mental disability like ptsd and am considered a federally protected class of citizen and i feel discriminated against when i have to call and sit on the phone for over 8 hours and be transferred around tv, mobile, sales department, tech support when i want billing or retention department. I am done, I used to be on acp plan and eat ramen noddles to survive and you want to charge me 100's of dollars each month for broken service, hang up on me when i asked to cancel and get treated like [Edited: Language]from employee's representing the Comcast brand. When is it going to end and how hard is it to provide a working service and charge a normal invoice that is consistent every month? My phone bill is always the same, my rent is always the same, my garbage bill is always the same, why can't xfinity? You need to make the never ending false charges go away and stop. Bring my bill back down to $0 where it was when I made my last payment on July 8th, billing cycle is the 6th of every month, all of a sudden my bill is $70 when it was just $0, my next bill cycle is August 6th......[Edited: Language] is going on, since you force me to continue my broken service by hanging up on me when i request to cancel my service the least you can do is fix my [Edited: Language] bill HELP MEEEEEE

Hi @Mcflytechsupport I wanted to follow up with you to see if your issues with your account were taking care of.

@XfinityDuron​ nope, i still have all issues and nothing has been resolved. Also this is just a small summery of issues, I forgot to mention a few thing in this incomplete summery that my bank that is linked to auto pay has no record of any transaction or attempts from xfinity yet xfinity acts like it triggered autopay to take funds from my account and that process fails however upon contacting my bank and reviewing my statements shows and confirmed by bank staff that no attempt was made and records reflect this. I also had a few messages from xfinity claiming they noticed some problems and wish to send a tech out to my house to fix the issues. Main concerns right now are the fact that i'm actively being overcharged for my plan and this seems to be never ending and I am and have not been getting the services I'm paying for. My bill was fully paid July 8th and now all of a sudden my bill is showing a amount due now of $70 and is in bold red colored threatening text like my services will be disconnected if not paid soon, well my bill was paid and these charges are false along with 75% of all previous charges. Keep in mind that this is just a small amount of issues and problems I've been having with my xfinity service/experience 

I am sorry to hear your concerns are still unresolved. @Mcflytechsupport, we would have to investigate the recent payments and see what's happening.

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