Visitor
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1 Message
How can I dispute a charge?
Can someone please tell me how to submit a billing dispute? I was charged for an in-home service, but the in-home service was to fix Xfinity's service problem. If anything, you should have issued me a credit for being without service. I can't find instructions anywhere for submitting a billing dispute.
CCElizabeth
Problem Solver
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908 Messages
2 years ago
Hello @user_257f3e Thank you for taking a moment to reach us through our Xfinity Community Forum. We can help you privately with looking into the charge you received.
Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
Press Enter to send your message
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user_9976a6
Visitor
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1 Message
2 years ago
xfinity,
I have been a customer for years and are very very upset. I called for technical support because our internet kept going out. The technical support person said that it would take 10 minutes. During that time she pushed again and again to get "faster internet service and at the same time get $5 cut from out bill." I asked again and again if we would continue with our same channels. She said again and again yes. So I agreed.
It was misinformation. We lost channels. I called again. The customer representative apologized and said she would restore our channels. I just received a statement that now our bill has gone up from $173 to $200.
We do not want the faster internet. We want our old channels at $173. Either the people I spoke with were misinformed, incompetent, or intentionally sold us something we did not want.
We have been customers for years and will not be treated this way.
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