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How can I contact corporate regarding a complaint with Xfinity Mobile?
I have been charged for a phone I do not have for 10 months. I have called and been on the phone for hours with no resolution. I am at the point of losing it with this company.
Backstory: I ordered a phone on line, Iphone 14Plus for my daughter. She stated she wanted the Pro Max. I called customer service and was told to not take possession of the phone when it was delivered and it would be returned by FedEx. I did just that. The same day, I went to the Xfinity store and purchased the ProMax. Here we are 10 months later and I noticed the charge, yes it took me that long to notice. A ticket was opened, with no resolution. A promise of a callback with a resolution did not happen. Hours on the phone with Tier 2 multiple times with no resolution. They can see a returned is showing processing on my account. I need this resolved asap!!!! I am on the phone with Tier 2 again 1hr and 8 minutes so far tonight.
XfinityMarcus
Official Employee
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608 Messages
4 months ago
@user_lk1ay0, thank you for using the Xfinity Community Forums page to reach out to us today. I know how important it is to have proper billing and being charged for a device you do not have would certainly be frustrating to say the least. We want to ensure that your experience with Xfinity Mobile only shines positively moving forward as is really is a wonderful cellular option. Please send us a direct message with your full name and complete service address to take a look at the ticket you referenced.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_xkwaz0
2 Messages
24 days ago
Same exact thing that I am dealing with right now!!!!!
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user_xkwaz0
2 Messages
24 days ago
I am dealing with the exact same issue right now. I'm more than livid about this. I have called 7-8 times and have been on the phone for well over an hour. I just got a message saying my case has been escalated with a case number. Twenty minutes have passed. I've been on hold for 50 minutes, and I get another text message saying my case is closed.
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