How can I contact corporate regarding a complaint with Xfinity Mobile?

@user_lk1ay0, thank you for using the Xfinity Community Forums page to reach out to us today. I know how important it is to have proper billing and being charged for a device you do not have would certainly be frustrating to say the least. We want to ensure that your experience with Xfinity Mobile only shines positively moving forward as is really is a wonderful cellular option. Please send us a direct message with your full name and complete service address to take a look at the ticket you referenced.

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Same exact thing that I am dealing with right now!!!!!

I am dealing with the exact same issue right now. I'm more than livid about this. I have called 7-8 times and have been on the phone for well over an hour. I just got a message saying my case has been escalated with a case number. Twenty minutes have passed. I've been on hold for 50 minutes, and I get another text message saying my case is closed.

This company is a pure joke ! been a month dealing with them... canceled after first week and being burned on 2 fingers by new Iphone 15 during a remote by comcast techs within hours of first getting it --FYI Apple agrees with me it was comcast's fault and not the Iphone itself --they over clocked the cpu--- sent a replacement  when I said NO and then I refused delivery, never ever even touched the shipping box --- I got emails saying they received this phone back, then got  fed ex shipping /tracking proof the Orig phone was returned to them!

Now they are holding up my refund saying I still have one of their iphones in my possession !

All this after over 45 phone calls , 3 weeks  arguing with Comcast Corporate on the phone -- over 60 hours on the phone ! [Edited: "Inflammatory"]

I am filling a major injury lawsuit plus all the other charge I can add including hijacking 911 calls from that Phone !  Comcast will pay for this trust me !

I have been dealing with Xfinity' customer escalations for a month now over something that should have never happened. One of your online agents blatantly lied to me that he could upgrade both mine and my wife's phones and even gave a total of $480 to make this happen. Not only did he lie about what he could do, he instead created and added another line to our account without my permission. I have had a ticket open for several weeks now and have emailed your company multiple times. I have been told my case is open and pending, then told it was closed and resolved (without contacting me and explaining any resolution details or any agreed resolution discussed at all), then told it was still open and pending as of June 24th, 2024, then 2 days later getting an email telling me yet again that the case was closed and resolved. I have not gotten any resolution, yet you want to hound me about my bill not being paid yet?? Really? My case id is [Edited] and I have a string of emails that I would be most happy to forward to someone that would actually do something for me. All we were trying to do was upgrade phones. Now our account shows my wife as still having the s23, that we have proof we sent back, with a balance due of $524. Our account is so [Edit: Language] up, my wife doesn't even have the credit she had before all this nightmare garbage started. I was told that the transcript from my original conversation on June 6th,2024 is nowhere to be found. Of course, it can't be found, it would clearly show your agent committing fraudulent activity and you've had a month to make it disappear. I guess Xfinity gets over on disabled people just like everyone else they [Edit: Language] on from their throne. I honestly cannot believe that we get [Edit: Language] over by your agent, the proof gets deleted, and all we get is oh well just pay your bill please. You can look up the case if you want but we already know how you feel about us, we do not matter to you, just our money does. You can look up our account, my number ends in [Edit: PII] and Im available after 3pm all week. But after a month of begging for a call, I already know you won't be any different. Sincerely,[Edited]

OmG!!!! I am also paying for a phone I never got and service I don’t have!!!! I have chest pains just thinking about what a nightmare this whole experience has been!!!!! [Edited: "Solicitation"] 

I also having similar problem with xfinity mobile billing. They are not a legit moblie company. I really want to file the compliant with the BBB. 

I am having the same problem   No one has been helpful in stopping the reccurring charges. I am ready to end Xfinity internet after 10+ years because of poor service.   

OMG I'm going through the exact same thing! The phone in question was a Google Pixel, which I  never ordered or wanted. This was done over the phone,  just like you. They tell me,  "there's only 1 payment left!" Like I'm supposed to be happy about that. Unbelievable!!

I've been nonstop on the phone for days trying to resolve this,  with no help of any kind from Comcast. They just take my money. 

I've  been a loyal customer for almost 20 years now, and I'm gonna have to LEAVE COMCAST to escape their [Edited: "Language"]

I am beyond angry, and will NEVER  do business with them again,  bc I know they won't refund my money,  I'd have to take them to court, probably, and you know how that would turn out.

So I'm  ALL DONE WITH COMCAST,  and will tell everybody about how they stole money from me, a disabled grandmother, and now I'm trying to recover from this.

Maybe somebody else can get them to do the right thing. I run out of options!

Good luck my friend!!!!

   CERTIFIED MAIL W RETURN RECEIPT

                                                                                          August 6, 2024

                                                                                           Xfinity Mobile
                                                                                           UPPER MANAGEMENT                                                                                                                                                                                                   

                                                                                           1701 JFK Boulevard, Philadelphia, PA 19103
                                                                                        

To Whom it may concern: 

As X-finity Members for 15 years +++, I am writing to request that you look at our account.  Our  active MOBILE ONLINE  is [Edited: "Personal Information"], with 1 GIG.

X-finity Credits are due us since January 2024 and no matter our attempts to rectify our ONLINE account, all our efforts have fallen on deaf ears!

We have been incorrectly billed and after months of seeking help, using all that’s available with your  X-finity Online Assistants, LIVE & virtual Assistants, phone, texts, this letter is sent to BEG for your review and for CREDITS to our account .

Copies are enclosed:(by Certified Mail)*

*E-mail confirming cancellation of phone line[Edited: "Personal Information"]…NEVER USED!!!

*Also, you show 1 GIG charged to this Line !!!!

*Returned device…we are still being charged rental?...WHY????

*Last billing…. Cycle July 19-Aug 18, 2024. Similar to billings sent since JAN/ 24.

Thank you for acknowledging our request. 

[Edited: "Personal Information"]

PLEASE REPLY, THKS