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nena1836
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Thursday, June 5th, 2025 8:49 PM

How can I connect with an agent [Edit: All Caps]

I got the link from the call I place and it states that it can trouble shoot or connect me with an agent. I request agent 100 times and it still does not connect me. Throgh the years your service just gets worse and worse I am glad I no longer have my cable service with you. And as soon as at&t gets that good internet in my area I will be gladly dropping you. All I read on here is people stressing the fact they cant reach an agent. We see how the value of a customer is no longer your priority. Your so called chat agents are the worse and I hate the fact that if I do get someone on the phone is someone from a third world country that I can barely understand. [Edit: All Caps]

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XfinityMartyR

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2.2K Messages

2 days ago

 

nena1836 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns. 

 

 

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nena1836

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2 Messages

I want to know how I can reach an actual human being in America over the phone. I used the chat to verify my auto pay was set up properly as I received confirmation that it would be updated with in 15 minuets. Hours later I check and I am unsure as I still have an outstanding balance. So this chat agent was not very helpful and I asked him how I can be connected to a human person and he said he can't assist with that. And I asked to be connected to live human person because my concern for reaching out is my outstanding balance and he tells me I am being charged for unreturned equipment and that my payment will process on my next billing cycle. So now I have no idea what equipment he is referring to and I tell him I returned all my cable equipment when I canceled that service with Xfinity. And now my payment will be processed on the next billing cycle and I am sure thirsty Xfinity will be charging me a late fee. And all I want to do is speak with a live human person vs texting and getting no real help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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1 day ago

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XfinityMartyR

Official Employee

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2.2K Messages

 

nena1836 Thank you for providing additional information into your concerns. Our team can help review your account, and equipment concerns. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
If you prefer not to continue via our Community Forums Direct Message platform, we do recommend you call 1-800-Xfinity (934-6489).

 

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1 day ago

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