Visitor
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3 Messages
How can I cancel my mobile line on my Smart Watch?
My family recently switched to another mobile carrier and my phone was transferred successfully. This canceled my mobile line with Xfinity Mobile, but my mobile line for my smart watch is still active. I no longer need this line. I tried calling Customer Service, but since Xfinity no longer considers me an Xfinity Mobile client, I can't get through to the proper department. Can someone help point me in the right direction?
XfinityTommy
Official Employee
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3.1K Messages
3 hours ago
mirandaJane
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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