Visitor
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1 Message
Horrible
Hello, I have had the worst experience with you all. I was charged twice within a week. I reached out to receive a refund and was initially told I would receive within 3-5 business days. That time has now passed and I reached out again today and was told they wouldn’t refund me and that I have to accept that the money will be just credited to my account for the bill due May 24. I had a supervisor hang up on me. I even called corporate and they were unwilling to resolve anything.
EG
Expert
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117.8K Messages
7 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.6K Messages
7 hours ago
We can certainly take a closer look at things, @user_iy6rzp. Thank you for creating a post within the Xfinity Community Forum to get started! Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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