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user_hj2sbb
1st Topic

Visitor

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1 Message

11/07/2026 7:53 PM

Horrible service

I am not getting any help with an issue I have with my billing. There is a constant language barrier with all we have spoken to. We have been members for 30 years, I would like to believe you appreciate loyalty. But we are very close to going elsewhere for service. 

Question

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Updated 

10 hours ago

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EG

Expert

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122.9K Messages

12 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityJeffB

Official Employee

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946 Messages

10 hours ago

 

Hello user_hj2sbb, thank you for taking the time to reach out here in our Xfinity Community forum. We do appreciate your time with us, and we will do our best to help you with your billing concern. Without giving any personal information, are you able to share some information about how we can best assist you?

 

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