Horrible service

user_9dbcyj Thanks for reaching out, and we do apologize for the experience you have had over the phone today. We can help you! You can either visit a local Xfinity Store for the equipment you need, or we can have it sent to your new location. Please send us a direct message if you would like us to take a look. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it