Visitor
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1 Message
Horrible Customer Service
If I could rate Xfinity/Comcast, it would be an F-.
My daughter is terminally ill and a former St. Jude patient. At a time when our family is already dealing with more than most people could ever imagine, dealing with Xfinity’s customer service and billing department has been an absolute nightmare.
Their billing system is absolutely atrocious. Charges, billing issues, and getting a clear explanation or resolution seem unnecessarily complicated. And when you try to get the issue escalated to a manager or supervisor, it feels like you are passed from one representative to another without anyone taking ownership of the problem. Plus they us AI for everything including this forum.
XfinityAmira
Official Employee
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5.1K Messages
1 month ago
Hi @user_2iaxnv! Thanks for taking the time to reach out on our Xfinity Forum. We offer our deepest apologies for any inconvenience or frustration you experienced when trying to reach out to us for support. This is never the experience we want for our customers, especially when your have more important family matters to attend to. Please know my team is a corporate escalations team based out of our corporate office, and we're always here to support you.
Without sharing any personal information, can you please tell us a little more about the billing issues you're having. We're here to help!
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user_jspjpb
Visitor
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3 Messages
6 hours ago
my phone should’ve never been shut off. It took me from 10 o’clock in the morning till 10 o’clock at night to try to figure this out I went to the Comcast Xfinity Department at the store and the lady on the Comcast Moble billing. Department was on the phone with me. She said she was gonna report the guy that worked in the store cause he could not help me and then she said she was gonna help me but then every Tech technician I talked to I got disconnected from I was going to payment arrangement. It’s confirmed and emails. I paid the bill today. The phone was shut off. I had a technician actually tell me five times that my phone was going to be on in 15 minutes and it never was.
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