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user_fcfeeb
1st Topic

Visitor

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2 Messages

Tuesday, February 4th, 2025 8:06 PM

Horrible customer service

I've never encountered such horrible customer service. Nobody has answers or when they answer it's not correct or they do not do what they say. How can a trillion dollar company not be able to "see" all the other chats, phone calls you've had with them and the contents of these encounters?????????  You repeat same thing 2000 times...I even called corporate and I was GUARANTEED my issue was taken care of and guess what?????  It's not!!!!!!!!!!  I will do what I can to report these things but I know, as you know, I'll never hear. Word about my problem...nothing ever. I'll also contact the attorney general of our state, Dave Sunday and the better business bureau... everywhere.  [Edited: "Language"] straight you're late with your payment they cancel your service but when you need something you get nothing 

Question

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Updated 

3 months ago

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XfinityGabriel

Official Employee

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2.2K Messages

3 months ago

 

user_fcfeeb, Hi there! Thanks for reaching out. This is definitely not the experience we like to hear about. As a customer myself, I understand the importance of paying for service and receiving exceptional service in return. I am sorry to learn that we have made you feel this way. You've come to the right place. We are a dedicated team of specialized experts who are committed to resolving customer service concerns such as this with the ability to see previous calls and chats. We can help and will do everything within our power to rectify this experience. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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