3 Messages
Horrible Customer Experience - No Service Records?
I have called xfinity every month for the past 4 months about my bill. I agreed to a 40$/month contract, but Xfinity has raised it to $60/month without my knowledge. Every time I call them, I get resold on a different package, then escalated to a manager who tells me they can give me the $40/month as promised. I signed some sort of fake contract, and my bill for the next month is $60 again. I have asked multiple times for Xfinity to provide a service record to prove that I have done this with them time and time again, but nothing.
Is anyone else having this problem? It's insane how disorganized their service team is and how laughable this scenario has become. We will be canceling this month if we can't get it resolved.
XfinityBradM
Official Employee
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654 Messages
28 days ago
@user_0x1pgf Thank you for sharing your experience with us. I would be quite frustrated if placed in the same scenario. Our team is here to help! If you could please send me a DM with your first and last name along with your full-service address, we can get started.
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user_e9e7a0
Visitor
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4 Messages
28 days ago
[Edited: "Solicitation"]. They charged me for service I did not use (charged me for extra months of service after I cancelled my service) and I've been trying to resolve this with them since January of this year. Every time I call them they have no idea what I'm talking about, and I have to explain myself over and over again -- which leads me to wonder if they ever even tried to help me with my issue. The most alarming thing is that they actually sent a debt collector after me, and it is hurting my credit score really badly. Every moment they are not doing what they're supposed to hurts my credit, and I don't know how many phone calls it's going to have to take for them to clear that debt from my record. Completely unacceptable.
(edited)
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