1 Message
Horrible Computer answering software.
I tried to call about a bill that I wasn't supposed to be charged and the AI answering machine would not allow me to get to an agent no matter what I said or did. Finally, after about thirty minutes, it said I have to either select one of it's quick fix options or to have it send me a link or it would hang up the phone call. The wait time was four minutes and I spent over twenty minutes trying to get put in the queue. Horrible answering service.
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.3K Messages
3 months ago
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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