Sarlene127's profile

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Fri, Dec 18, 2020 2:00 AM

Home security installation and equipment fees

About a month ago I was chatting with an agent because my wife was acting up as usual so I was trying to trouble shoot it, as I’m talking to this agent he informs me that Xfinity was running a special for home security package with my current package which is voice internet and tv and that my bill would only be about $125 a month I was told that all equipment and install fees would be waived, so I agreed to this, they came out and installed and everything was fine until I got my bill which was over $400 most of it was installation fees. I have tried contacting billing numerous times just to getvtransferred back to tech support and then back again this has been going on for over a month now and I’m extremely frustrated with it. I know me and my situation, I would have never agreed to installation and equipment fees that high. I really dont even want the voice or tv but only got it cuz it was a package deal then all I wanted was for my wife to work rite and then I’m talked into home security and sitting with a bill almost $600 but can’t seem to get anyone who can help me!!! It needs to come off my bill or Xfinity can come get every single piece of equipment I have and I will take my business elsewhere it’s always something and no one ever seems to know what’s going on or why I get the run around spend hours on the phone with no results what do I need to do to get these charges taken off


Official Employee


2.5K Messages

6 m ago

Hi there, Sarlene127. Than you for posting here for support. We're sorry to hear about this experience. We would love to review your account and see what we can do about the situation. Please send me a PM with your first and last name, we can go from there.


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

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