Visitor
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1 Message
Home phone service missing in account
Hi,
I recently tried to get my rates down, but in the process it appears my Home Phone Service has just disappeared. I previously had Internet, TV, and home phone and tried to reduce my internet, but now my billing is all messed up.
Also, now in the app it says that I have signed up additionally for Home Security, but I didn't authorize that.
XfinityMatthew
Official Employee
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160 Messages
1 day ago
Hello Gkxfinity, Thanks for reaching out to Xfinity Forums. I would be more than happy to take a look at the account to see what is going on and can fix your promotion if anything isn't what you want. To get started please send me a direct message with your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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