U

Wednesday, November 29th, 2023 2:34 AM

Closed

HOME INTERNET SERVICE

I’d started services at a new address. They’ve disconnected my services twice in the month that I’ve been here. I’ve had to call  several times, and go through that [Edited: "Language"] voice prompts, repeating my self to several reps about the same issue, as well as going to and from the store. Y’all need better service. I was told I have to wait for collections to lift a block before I could have my service restored it’s been two days and I already paid. Unacceptable and I’m highly disappointed [Edited: "Language"]. You guys charge to much money and be quick to cut somebody service off be quick to cut it back on [Edited: "Inflammatory"/"Language"].

Official Employee

 • 

2.2K Messages

1 year ago

Hello, @user_0r6qp6. Thanks for posting on our community forums to let us know about your situation. I'm sorry this has been your experience so far, and we would like to help turn this around. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

forum icon

New to the Community?

Start Here