New Poster
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1 Message
higher bills
My bills keep increasing every month since Agust. I have call customer service several times inquiring on why my bills continues to be higher and somone keeps on adding aditional features. when I asked why they did that they tell me I can take off the feautures but you have toi pay some of te charges.
I was paying about $55.00 then they saiid it is going to be $70.00 then it went up to 85.00 and now it is $105.
Cppmcast is robbing I have never requested any features othen than the internet. Whay are they doing this?? I need and explanation and i need to write the CEO so he can be aware of what they are doing. I need a manager to look at my account and refund me the money immediately. Whoever is answering the phones , adding feautes to my account is comminting fraud and the should be jail for stealing.
Responses
ComcastAmira
Official Employee
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2.3K Messages
6 m ago
Hello @Agmejia50, thanks for reaching out to our Digital Care Team on our Forums page. We absolutely appreciated you being a customer with us and for bringing this billing concern to our attention. We definitely want to determine the reason for the increases and further look into features being added to your account as well. You have reached the right Team to address your concerns! Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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