@user_a370n1 Good morning. I would be more than happy to review your account to see what's causing your bill to increase. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
Hi! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and my team is here to help. We can definitely review your bill with you. Please send us a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRaul
Official Employee
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3.3K Messages
54 minutes ago
@user_a370n1 Good morning. I would be more than happy to review your account to see what's causing your bill to increase. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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