Hidden fees ,

Hey, @user_3pt89q! How about we take a closer look at things and help in any way we can? You've come to a great place for support, and our Digital Care Team can address every concern dealing with your account, service(s), equipment, billing and more! Could you please send our team a direct message to continue?

How to send us a direct message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!