alkasare's profile

New Poster

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1 Message

Mon, Jan 11, 2021 4:00 PM

Hidden fees in signing up for service.

I was told by the agent who signed me up that my bill was going to be $75 a month and that then having signed up for autopay and eco bill gave me some discounts. but when i checked my bill, it was not so. The discount did not apply at all, they did not keep the words which they have spoken.

 

I was told if I went to go pick up the equipment(modem router) from the store and installed the equipment myself I would not be charged for installation fee. but After I went picked up the equipment and installed them, it happened that there was still no network because the connection from xFinity underground cables was not made with my house. so I called Xfinity to come to establish the cable connection(located in a box outside) to my house so that I may install my equipment. They still charged me for that. I want to make it clear that I have installed the equipment myself. I am seriously thinking about closing the service if nothing is done. 

 

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Again

Expert

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26.1K Messages

6 m ago


@alkasare wrote:

I was told by the agent who signed me up that my bill was going to be $75 a month and that then having signed up for autopay and eco bill gave me some discounts. but when i checked my bill, it was not so. The discount did not apply at all, they did not keep the words which they have spoken.

 

I was told if I went to go pick up the equipment(modem router) from the store and installed the equipment myself I would not be charged for installation fee. but After I went picked up the equipment and installed them, it happened that there was still no network because the connection from xFinity underground cables was not made with my house. so I called Xfinity to come to establish the cable connection(located in a box outside) to my house so that I may install my equipment. They still charged me for that. I want to make it clear that I have installed the equipment myself. I am seriously thinking about closing the service if nothing is done. 

 


The discount for autopay and ecobill don't kick in until the 3rd bill or 45 days, so look for it then.

 

How much were you charged for the tech to establish the connection?

XfinityJoeB

Official Employee

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6.8K Messages

6 m ago

Hello alkasare. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account and the technician fee you were charged. Also, the Ecobill and Autopay discount do take 45 days to appear on your account. To get started, please send me a private message and include your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

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