Here we go again...

I had a payment arrangement scheduled for today 5/27. My mom needed surgery 5/26 so I reached out to customer support on 5/23 asking for more time. The agent said they would cancel the 5/27 payment and reschedule for 6/12. I specifically asked about today's payment being 100% canceled and service interruption. Conveniently, that was not included in the transcripts...but the part where the agent responded "Yes, that's correct" was. Today, guess what happened? Xfinity attempted to take the payment...and is suspending my service tomorrow (5/28). I reached out via the chat and that agent was absolutely clueless. They kept repeating that the arrangement was broken and I needed to "pay for my bills" or service would be suspended. They could not see any arrangement for 6/12. This is not the first time this has happened. It's getting frustrating that Xfinity cannot handle a simple rescheduling of a payment arrangement.