Visitor
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2 Messages
Help
My service is suspended and I can’t get to a human. This seeems like such bad business practice. I have been with Xfinity for years. Is there a better way to get assistance!? I guess you have no value if you fall on hard times. Smh
XfinityMatthew
Official Employee
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1.2K Messages
20 hours ago
Hello user_oi3v02 , it sounds like it may be suspended due to a balance on the account. This link goes through the steps for setting up a payment arrangement online. https://www.xfinity.com/support/articles/set-up-payment-arrangement
Have you already attempted this option? If so we'd be happy to check into the account to see what options you have.
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