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user_0jdv0m
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1 Message

Thursday, November 6th, 2025

Help!!!

I'm trying to pay my bill that's it and the number keeps telling me to go to website!! I can't get "codes" when I don't have any service on my phone due to Wi-Fi only!! It SHOULDN'T be this hard to just pay a quick bill!! I'm a loyal cuz for YEARS and this is ridiculous!! I NEED HELP TO PAY MY BILL PLEASE!!! 

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Updated 

4 hours ago

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XfinityBillie

Official Employee

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3.6K Messages

4 hours ago

 

user_0jdv0m We appreciate your time in reaching out to us here on our Xfinity Forums. Our team isn't able to process payments due to account security, given the nature of the platforms we work on. Do you have the option to get a code via email? If you hadn't provided an email address you can follow the directions here to update your contact information. Let me know if you are able to update that information to receive a code to your email. If you aren't able to receive authentication codes then you may need to call into our customer service line, or visit your local service center. 

 

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