U

Thursday, December 12th, 2024 5:17 PM

Closed

Help

Had a payment arrangement for wifi for Friday the 13th. They suspended service today

Official Employee

 • 

1.3K Messages

7 months ago

Hey there, @user_9ca4w2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your payment arrangement. We can certainly take a look into the account with you to share the details regarding payments. Can you please send us a DM to get started? 

Please send us a direct message with your full name, business name, full address, and phone number.
 • Click "Sign In" if necessary
 • Click the "
Direct Message icon” 
(upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

forum icon

New to the Community?

Start Here