Help!!!!

I called to cancel my account on May 29th. And was told it would be canceled. Low and behold I have been auto billed still for services I do not use. The chat rep said that they have no record of my cancelation, when I have in fact sent a screen shot proof of my call. I am due a refund of 322 and I better not be sent to collections for not paying this most recent bill. I will take any legal actions I need to if this cannot be resolved ASAP. Account number [edited: PII]

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XfinityAmandaB

Official Employee

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1.6K Messages

3 months ago

user_jpn5rt Thank you so much for reaching out on our Xfinity community Forums for help with your account not being disconnected. I would be more than happy to look into this disconnect request for you and make sure your account is closed out to prevent any further billing. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_jpn5rt

3 Messages

I was told via chat that I would recieve a call within an hour about 5 hours ago. I do not see a bell in the righthand corner to do a direct message. Please advise email is [Edited:PII]

(edited)

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3 months ago

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user_jpn5rt

3 Messages

I sent a direct message just to support.

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3 months ago

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user_jpn5rt

Help!!!!

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