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user_3rlh9g
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Friday, August 23rd, 2024 5:02 PM

Help

My service cable hasn't worked nor have unused it since I've gotten it I've called and it was supposed to be handled.ive only had your service 1month I don't know what's going but it's impossible that my service is off an for almost 400$ then I paid it when I got the 1st now my service been disconnected. I need clarification.

Question

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Updated 

3 months ago

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EG

Expert

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107.1K Messages

3 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityRichard

Official Employee

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1.4K Messages

3 months ago

Hi there, @user_3rlh9g ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your services, I know how frustrating this experience is for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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