Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_dyw7u5
1st Topic

6 Messages

Wednesday, July 31st, 2024 2:24 AM

Help

Well I typed a four paragraph msg about rh problem I’m having and your app said something went wrong. I’m about to cancel my service bc your customer support has gone to the birds. I have free peacock tv but I’m having to pay for it bc no one that works there seems to know how to fix this. Been with you 25 years. This is ridiculous 

Question

 • 

Updated 

4 months ago

36

2

0

Was this helpful?

EG

Expert

 • 

107.2K Messages

4 months ago

The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

4

0

user_dyw7u5

6 Messages

@EG​ I don’t know how to do that. 

Like

Reply

4 months ago

0

XfinityGabriel

Official Employee

 • 

1.9K Messages

 

user_dyw7u5, No worries. EG corrected it for you. We understand the importance of being able to enjoy Peacock with your internet subscription. I am sorry to learn about this experience. We truly appreciate you for your longtime loyalty and will do everything within our power to get this fixed for you. Please send us a direct message with your first/last name and full address so we can help by clicking the "direct message" icon on the upper right page of the forum page.
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

user_dyw7u5

6 Messages

@XfinityGabriel​ I can’t find the direct message icon. 

Like

Reply

4 months ago

0

user_dyw7u5

6 Messages

@XfinityGabriel​ I think I figured it out. I send my name and address. Please let me know you received it. 

Like

Reply

4 months ago

0

XfinityEricB

Official Employee

 • 

1.7K Messages

4 months ago

 

user_dyw7u5 Thanks for reaching out with your Peacock concern. I would be happy to help in any way I can, but I need some more details. Are you paying for Peacock plus add on, or the standard Peacock premium? Were you paying for Peacock before you had it added at no cost to your account with us?

 

3

0

user_dyw7u5

6 Messages

@XfinityEricB​ I have internet with you. I tried to add just the basic peacock because it said it’s free with my internet plan I have. It wouldn’t let me add it on line. Called Comcast like 7 times and spoke with 7 agents. All saying it should be free and tired to walk me through it but they couldn’t make it work. So I gave up and now I’m paying for it through the app which is ridiculous. I can’t get anyone on the phone that I can even half way understand bc they can’t speak English good. 

Like

Reply

4 months ago

0

user_dyw7u5

6 Messages

I can’t find an e mail address to e mail customer service. I also don’t have time to spend an hour on the phone every single time I call. Especially when it’s something that shouldn’t be complicated. We don’t have a Comcast store in my town where I can go talk to someone in person. I don’t know what’s going on with Comcast, but it’s horrible 

Like

Reply

4 months ago

0

XfinityBradM

Official Employee

 • 

655 Messages

@user_dyw7u5 You're definitely connected with a team that can assist with the Peacock activation issues you're experiencing with your free offer for being in a qualified Xfinity Internet tier. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here