Visitor
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2 Messages
Help
National bill representatives
Please reach out to me!! Been on the phone for 2 hours now. 1st call to Xfinity 1hour 7 minutes. Omar, supervisor left me hanging on the line after seeking for for further help. Called back after sitting on a silenced line then having the call disconnected, to get help about billing. 2 call rep declined my request for a supervisor, the stated there were none die to being all in a meeting, then decided to transfer me but been on hold for 44 MORE MINUTES!!!!
CCJoshua1
Problem Solver
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567 Messages
3 years ago
Thanks for taking the time to let us know about this @user_0d4128. We never want this to happen, but we're here to help! We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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EG
Expert
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119.1K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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