Happy Friday user_ubsokg 👋 We always want to make sure you're getting the best rate possible for your services so thank you for reaching out! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
@user_obqcv0 Thank you for providing those additional details, and I'm sorry to hear you've been without TV service. I can certainly understand how frustrating that must be. Let's take a closer look at the account and services. Please send us a direct chat message with your full name and complete service address to “Xfinity Support” Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Message” icon. Click the "Start new conversation" (pencil and paper) icon. In the "To:" line, type "Xfinity Support." As you type, a drop-down list will appear. Select "Xfinity Support" from that list An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySeth
Official Employee
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1.5K Messages
4 months ago
Happy Friday user_ubsokg 👋 We always want to make sure you're getting the best rate possible for your services so thank you for reaching out! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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120.6K Messages
4 months ago
Concern moved here to the Billing help section.
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