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user_7d8wnd
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Friday, August 21st, 2026 9:23 AM

Help with payment arrangements

Hi I’m falling behind on my Internet payment this month I wanted to see if I can get on a payment arrangement I tried online but they only give me like 10 days to pay it my bill due the 25 but I can’t pay it til the 1st of next month 

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3 hours ago

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EG

Expert

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120.2K Messages

12 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityRay

Official Employee

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4.2K Messages

11 hours ago

Hi there, @user_7d8wnd. Thanks for reaching out about getting a payment arrangement until 9/1. The Xfinity app, https://www.xfinity.com/xfinityassistant, will allow you to set up, edit, or cancel a payment arrangement, https://www.xfinity.com/support/articles/set-up-payment-arrangement. Are you just seeing up to the 30th or 31st currently to extend it? If you qualify, it will show options for up to 10 days.  

 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you here, but please keep that in mind for the future.

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user_7d8wnd

11 Messages

I got it to sept 5 can you check if it’s set up correctly 

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9 hours ago

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XfinityRay

Official Employee

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4.2K Messages

I can check on that for you and glad you were able to update it using the Xfinity Assistant, @user_7d8wnd. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 hours ago

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user_7d8wnd

11 Messages

4 hours ago

I did but no one has replied 

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XfinityRay

Official Employee

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4.2K Messages

I just replied and need to gather your account details, @user_7d8wnd. Please reply in the direct message again when you can. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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Reply

3 hours ago

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