Help with Billing

Hello,

I had a payment arrangement in place but I had surgery and my husband just started a new job, so his check wasn't the full amount like we assumed it would be so I paid half of what was promised to pay and would like an extension until the 18th. it says my service will be disconnected tomorrow. please help

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XfinityEmilyB

Official Employee

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3.1K Messages

3 hours ago

user_2e43cy Welcome to our community forum and I hope you have a speedy recovery after surgery ❤️ Thank you for letting us know that you need to make changes to your payment arrangement. We offer flexible payment options for unexpected moments like these. You can check the Xfinity app to see which options you're eligible for.

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user_2e43cy

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4 Messages

That's not an option. I've been on the phone with Xfinity for almost 2 hours and transferred several times with no help

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3 hours ago

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user_2e43cy

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4 Messages

@XfinityEmilyB that's not an option. I've been on the phone with Xfinity for almost 2 hours and transferred several times with no help

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3 hours ago

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XfinityEmilyB

Official Employee

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3.1K Messages

user_2e43cy Although my team does not have the ability to take payments or make changes to flexible payment options, I can review your account and answer any questions you have :).

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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3 hours ago

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user_2e43cy

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4 Messages

@XfinityEmilyB thanks so much I sent the message

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3 hours ago

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