Contributor
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24 Messages
Help with billing
Please my bill is way too high. We have been a quad play customer for over 10 years. Need to get it lowered and customer care won’t help.
Contributor
•
24 Messages
Please my bill is way too high. We have been a quad play customer for over 10 years. Need to get it lowered and customer care won’t help.
XfinitySean
Official Employee
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702 Messages
5 hours ago
We appreciate you taking the time to post here on the community forums, jckool44! Our team can absolutely take a look into what's available to your account! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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