Visitor
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1 Message
Help with billing
Help please I signed up for gig internet . I had the service for 4 hours. I was disappointed at the speeds and took all equipment back and cancelled service in the same day. Now I have a full month blll
even your website says satisfaction guarantee. I don’t mind paying some admin fee because of the hassle but a full month? Thanks
XfinityRay
Official Employee
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3.4K Messages
3 hours ago
Hi there, @user_h7gxpo! Thanks for trying out our service. I am sorry to hear that the service didn't work out. When you close your account the final bill comes by USPS mail with the credit corrections on it. You are seeing the bill that generates when your account is activated. I would be happy to check on the final statement and ensure the 30 Day Money Back Guarantee is applied.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
<Edited to add Direct Message instructions>
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